.
Leader’s are expected to adopt AI quickly, but their people, processes, and policies aren’t ready, and the risk of public backlash or failure is high
Delivering a clear, step-by-step roadmap to build trust, consistency, and excellence
AI-powered Organization Assessment & ISO Certification
We assess your organization’s ability to adopt innovation and meet global service excellence benchmarks.
This includes:
- Digital Experience Management Readiness Reviews
- Customer Experience Management Readiness Reviews
- ISO 18295 Global Contact Center Certification Assessments
“Make sure your operations and culture are ready before AI operational change begins.”
AI-powered Change Management & Training Academy
We embed the P.A.V.E Change Management framework into your ongoing or upcoming initiatives. These initiatives range from contact center upgrades to enterprise-wide AI implementations. We guide stakeholders through change with structure, empathy, and measurable results.
This includes stand-alone training and coaching program. It equips leaders and teams with the mindset, tools, and structure to manage change from within.
“Build internal capacity to lead people-centered AI transformation.”
About Us
CertifyCX Advisory Group is a leading customer experience management strategic advisory firm. It specializes in Customer Experience solutions and Operational Excellence initiatives.
CertifyCX Advisory Group 